Enhance your customers’ experience by giving your employees the tools they need to meet and exceed your customers’ expectations. Sage CRM is an award-winning customer relationship management solution providing enterprise-wide access to vital customer information – anytime, anywhere.
With Sage CRM you’ll have a positive impact on business performance and profits with the benefit of real-time access. Sage CRM runs within the framework of MS Outlook and has complete two-way synchronization with Outlook contacts, calendar (appointments) and tasks, and to Sage Accpac ERP.
Seamless integration with Sage Accpac ERP gives your employees greater customer insight and allows information to be shared between CRM and back office applications. Information such as customer data, order and payment history, account and contact records, credit status, inventory status and receivables are all shared between Sage CRM and Sage Accpac ERP creating a customer-centric focus throughout your entire organization.
Take complete control of your sales pipeline by empowering sales teams to effectively manage, forecast and report on all aspects of your sales cycle. Accessible via internet, wireless PDA, or with offline synchronization, Sage CRM helps you to integrate field sales, inside sales and management for a seamless history of customer communications.
Track the ROI of your marketing programs by automating, tracking and analyzing every marketing campaign, from one-time email communications to multi-faceted marketing programs.
Make the most of every customer interaction by ensuring customer satisfaction and even allowing your customers to help themselves.